I've worked with and managed Customer Service Representatives for a Fortune 50 company for over 24 years and another company after that. So I know what makes CSRs good and what makes CSRs great. The great ones are beloved by their customers and company. Plus, they have more job security and seem to be happier. Let me take you step by step from A - Z to help get three outcomes and one transformation.
Outcome #1 - Earn your CSR Certificate to show your friends, family, and future employer
Outcome #2 - Ace your CSR interviews with your new competitive advantages
Outcome #3 - Get a job offer as in inbound CSR
Your Transformation - Be more prepared on the job than your peers resulting in less stress and helping you start your adult life.