"This is an excellent course - I loved this course. Mike's CSR management experience, tips, and passion make all the difference. It was just what I needed in these crazy times. I know I'm far more prepared and confident. With what I learned, I can't imagine going on an interview or taking a CSR job without this course's training."

Mindy Williams




Your Transformation - Be more prepared on the job than your peers resulting in less stress and helping you start your adult life.

Train for jobs that actually exist to avoid wasting time & money. The CSR job is the #1 most advertised non-college-bound job title in the world per Careerbuilder.com data.

The Plan - Get the game-changing training & your certificate in a weekend, ace your CSR interviews, and help you do better on the job to help you move ahead faster. Then we teach you the exact steps on how to get promoted from the CSR job to the next level job options we list for you to target.

I managed CSRs for a Fortune 50 company for 24 years. I know what makes CSRs good and what makes CSRs great. I can and will help you. I'm your guy.

Don't let this be you. Take action to avoid being boxed into jobs that may end. Waiting tables, but the restaurants are closing due to COVID. Working retail, but the stores are closing due to COVID and online sales.

This CSR plan is a better short-term and long-term option for some high school grads. Investing $500 in yourself (or 11 payments of $48) to target thousands of CSR jobs paying $20,500 -$36,000 per year.


Course Curriculum

  Module 1 | Outcomes and Transformation – How do I get an entry-level CSR job with a nice salary to achieve my life goals.
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  Module 2 | Why Consider Being a Professional Inbound Customer Service Representative? What Can It Do for Me?
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  Module 3 | 10 Steps on How Do I Get a CSR Job. How Much Do CSRs Make? How Many CSR Jobs are There?
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  Module 4 | What is an Inbound Customer Service Representative, and What Do They Do?
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  Module 5 | What is the Career Path for a CSR? 8 Steps to Get Promoted & My Dream Job
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  Module 6 | Why Do Companies All Over the World WANT to Hire Thousands of CSRs? How Can I Get One of Those Jobs??
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  Module 7 | Business Acumen Part I for CSRs
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  Module 8 | Business Acumen Part II & The Lingo - 20 Key CSR Terms
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  Module 9 | Reflective Listening. You Will Use this Vital Skill Many Times Every Day on the Job.
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  Module 10 | Business Etiquette for Inbound CSRs to Help Your Career and Save You the Pain of a Mistake.
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  Module 11 | How You Can Become a Subject Matter Expert as Fast as You Can to Speed Up Your Career.
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  Module 12 | Step-by-Step on How to Ace the Interview Process to Help You Get Hired Faster.
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  Module 13 | 29 Do’s and Don’ts Tips When Working for a Corporation to Help Avoid Painful Mistakes.
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  Module 14 | How to Manage Your Manager
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  Module 15 | Step-By-Step on How to Run a Professional and Effective Business Meeting for More Value.
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  Module 16 | The Exam and Your CSR Certificate!!!
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  Exam
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customer service representative certificate

Hi, I’m Mike Dunn


I've worked with and managed Customer Service Representatives for a Fortune 50 company for over 24 years and another company after that. So I know what makes CSRs good and what makes CSRs great. The great ones are beloved by their customers and company. Plus, they have more job security and seem to be happier. Let me take you step by step from A - Z to help get three outcomes and one transformation.

Outcome #1 - Earn your CSR Certificate to show your friends, family, and future employer

Outcome #2 - Ace your CSR interviews with your new competitive advantages

Outcome #3 - Get a job offer as in inbound CSR

Your Transformation - Be more prepared on the job than your peers resulting in less stress and helping you start your adult life.


Select a pricing plan and sign up


11 payments of $48/month

Customer Service Representative Certificate 11 Payment Plan

How to get a entry level job as a customer service representative with a nice salary

Use the Monthly Payment plan to pay with 11 payments.

$497

Customer Service Representative Certificate

How to get a entry level job as a customer service representative with a nice salary

You will be FAR more prepared than most of your peers for the CSR Interview and have a better chance to be successful in your new CSR job.

With this training and certificate, you are playing "career-chess" and your peers are playing "job-checkers."


Customer service job training
The interviewer and company should really like that you had Business Etiquette and Phone Etiquette training. They will see this as a true advantage in your favor and a benefit for them.

Business Etiquette and Phone Etiquette training is included as a bonus to make you more valuable and marketable to the interviewer and company.


Business Acumen Training is included as a bonus.

Business Acumen training provides you a competitive advantage in the interview process and on the job every day of your career.


Most of your peers will not have it but you will.

I am so excited for you. You can take this course and get your certificate this weekend. Then start interviewing next week with all this information and competitive advantages.


Of course not every interview works out. That is why you go on many interviews. You want to find a company that you like and one that likes you.

  • This course makes your chances of success in the interview and success on the job better.
  • Try the free previews to see it you think this is for you. 30-Day Money Back Guarantee.