I've worked with and managed Customer Service Representatives for a Fortune 50 company for over 20+ years and another company after that. So I know what makes CSRs good and what makes CSRs great. The great ones are beloved by their customers and company. Plus, they have more job security and seem to be happier. Let me take you step by step from A - Z to help get three outcomes and one transformation.
Outcome #1 - Earn your CSR Certificate to show your friends, family, and future employer. Get an entry level job as an inbound CSR making between $33,499 to $42,369 per year as of 8/27/23 (salary.com).
Outcome #2 - Be FAR more prepared than your peers that have not had this training as your start your job to put you ahead and with less stress on most days.
Outcome #3 - Learn exactly how to get promoted from the entry-level inbound CSR job to your next move. You start this in your 2nd month on the job.
Your Transformation - Get an inbound CSR and be FAR more prepared on the job than your peers resulting in less stress and enabling you can start working on your personal goals and dreams.